Junior Customer Success Manager for Rich Audience
https://richaudience.com
Digital Advertising Technology
Requirements Summing Up
o Experience: 1 to 3 years in Customer Success preferably in the Digital Advertising Environment. Management Experience is a plus
o Languages: Fluent Spanish & English. French will be appreciated
o Location: Barcelona or Sabadell, Spain
o Department: Publisher team
· Description
Rich Audience is a consolidated start-up in the digital advertising technology environment with 50+ employees worldwide and in constant growth. We are looking for a young energetic talent to join our Publisher team as Customer Success Manager. In this role, you will be the face of Rich Audience towards our publishers & network partners and be the central point between them and the multiple departments of Rich Audience. You mission will consist in:
New business growth:
- collaborating with acquisition team to ensure growth through new integrations
- ensuring the new partner integration success, mastering the process from kick-off meeting to monitoring results
Consolidated Partners support & growth
- quickly resolving client questions and technical issues daily for consolidated partners
- provide high-level technical and product support
- creating of a strong relationship with your accounts and evaluating upselling opportunities with your portfolio
- work with all internal departments
Minimum requirements:
- Experience in Customer Success, Account Management or Yield Management
- Positive attitude & ability to manage all aspects of customer relationship
- Excellent organization, strong ability in problem solving and time management.
- Good knowledge of Excel and MS Office
- Comfortable working multiple projects simultaneously & result oriented
- Excellent communication and influence skills in international environment
- Excellent English and Spanish skills both verbal and written. French optional
- Bachelor’s degree is a plus
What we offer:
- Work with well-known international broadcasters, newspapers & networks
- Start-up experience in a fast-developing international environment
- A challenging job in a young environment with opportunity to grow
- Flexible work options from home office to Barcelona or Sabadell offices
- Full time position