Accor Global Reservation Centre

Luxury Reservation Consultant (French speaker)

Accor Global Reservation Centre | Barcelone

Poste: Luxury Reservation Consultant (French speaker)
Lieu: Barcelone
Contrat: CDI
Date de publication: 27 Mars 2023
Secteur d'activité: Commerce, Marketing, Vente
Salaire brut annuel: Entre 20 000 € et 30 000 €

A propos de Accor Global Reservation Centre

Descriptif du poste

About the job

Are you enthusiastic about Luxury and Sales?  We are looking for Heartists to join our team.  Our newly established Global Reservation Centre in Barcelona is looking for a passionate hospitality talent to become a fundamental part of our growing team with ambitious goals.

As a Luxury Reservation Consultant, you will be a key member of our Global Reservation Centre based in Barcelona, offering guests your knowledgeable recommendations as you reserve their rooms and suites for any of our luxury brands hotels located worldwide. You will be sharing your expertise and knowledge for our spectacular, world-class locations and properties, while having authentic conversations with guests.

What you will be doing
  • Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Everything we do comes from the heart, and you have the freedom be creative in your guest conversations
  • Having authentic conversations while you book global travel experiences to luxury destinations
  • Sharing your knowledge and your passion for hospitality, making thoughtful recommendations help your guests choose the right room and package for their needs

Education and/or work experience in sales, customer service, hospitality, or tourism industries.
Experience in luxury travel will be an asset.
Native or proficiency level in French is mandatory.
Fluency in English (C1) is required
Computer literate
Passionate about travel and hospitality
Active listening
Excellent verbal and written communication and interpersonal skills
Strong understanding of customer service principles and best practices
Exceptional organizational, and time management abilities
Strong sense of responsibility and accountability
Genuinely curious and eager to self-develop
Team spirit
Respectful and collaborative within a diverse multicultural environment
Additional Information
What is in it for you:
Private health insurance
24 working days of paid holidays per year
Attractive discounted rates for our iconic properties worldwide
Daily food allowance
Incentive plan
Access to ongoing training and professional development
Opportunities for career growth
Diverse, inclusive, and fun work environment
Positive and supportive company culture
Work-Life Balance commitment
Opportunities to give back to the community and make a positive impact

Location and Availability Requirements:  

Must be currently legally entitled to work full-time in Spain 
39 working hours/ week
We offer rotating schedules
2 consecutive days off (two weekends off per month guaranteed)
Current opening hours: Mon-Sun 8am to 10pm
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
If you want to learn more about us you can check our social media:
LK : Accor GRC Barcelona
IG : GRC Barcelona
TikTok :