Poste:
Agent d'assistance
Lieu:
Santa Cruz de Tenerife
Contrat:
CDD
Date de publication:
11 Février 2025
Secteur d'activité:
Assistanat, Administration
Salaire brut annuel:
Entre 10 000 € et 20 000 €
A propos de Crit Interim
Groupe Crit est une multinationale de services intégrés en ressources humaines, spécialisée dans le travail temporaire, l'externalisation et le conseil. Nos experts travaillent main dans la main pour améliorer ton employabilité et favoriser ton intégration professionnelle.
Notre mission première est d'offrir un service exceptionnel à nos clients et employés, grâce à une équipe de professionnels qualifiés et flexibles, engagés à réaliser un travail de qualité.
Ce qui nous distingue ? La passion, l'excellence, la proximité, l'engagement et l'éthique sont les valeurs fondamentales qui animent notre activité.
On est ta passerelle vers l'emploi.
On veut te connaître !
Descriptif du poste
Responsibilities
• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
• Identify, evaluate and prioritize customer problems and complaints.
• Analyze customer problems and formulate plans of resolution.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
• Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.
• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
• Identify, evaluate and prioritize customer problems and complaints.
• Analyze customer problems and formulate plans of resolution.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
• Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.
Job Requirements
• Mandatory languages: French
• Basic PC Skills
• Basic PC Skills
Good communication skills
Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
Basic understanding of the principles, theories, and practices of group dynamics and/or team development
Basic Business Development:, Results Focused, Initiative
Customer-oriented
• Experience: No specific experience is required (initial training)
Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
Basic understanding of the principles, theories, and practices of group dynamics and/or team development
Basic Business Development:, Results Focused, Initiative
Customer-oriented
• Experience: No specific experience is required (initial training)